Self-Exclusion Policy
At Mmk121, self-exclusion and time-out measures are provided to support responsible gambling. This policy applies to all products offered on the platform and governs how a user may pause or permanently cease activity for a defined period.
Time-Out (short break)
Time-Out is a temporary pause from all Mmk121 activity. Once activated, you may not deposit, withdraw, play, or access any Mmk121 products for the selected duration. The available Time-Out periods are displayed in the Account Profile under Time-Out settings. A Time-Out can be revoked only after 24 hours have elapsed from the initial request. Upon expiration, access to the site and services is automatically restored.
Self-Exclusion (extended break)
Self-exclusion provides a more extended period during which your account remains closed. To initiate, submit a written request by email to the designated support address describing your decision to pause activity. Upon receipt, the account enters Stage 1: a 24-hour cooling-off period during which the account is disabled and no gambling activity is possible. After the cooling-off period, our team will confirm the available self-exclusion periods for you to choose from. The available periods are pre-selected and cannot be varied. To proceed, you must provide a further email confirming the chosen period. If no response is received within 24 hours, the account will be reopened and you will be notified by email.
- Submit the initial request by email.
- Complete Stage 1 cooling-off (24 hours).
- Receive available self-exclusion periods from Customer Support.
- Provide email confirmation of the chosen period to proceed.
- If no confirmation is received within 24 hours after the period is offered, the account is reopened automatically and confirmation is sent by email.
During an active Self-Exclusion, deposits and withdrawals are halted for the duration of the period. Automatic reactivation occurs at the end of the selected term. A failure to adhere to the Self-Exclusion may be addressed solely at the Company’s discretion.
Financial Protection and Personal Limits
You may establish financial protections in the My Account area, including deposit limits, loss limits, and session time controls. If you exceed a pre-set limit, further deposits or transactions related to that limit are blocked. Any request to revoke or adjust a limit or exclusion must be made in writing or by electronic notice. The Company will consider such requests but reserves the right to refuse. We will take reasonable steps to ensure that promotional material is not directed to customers who have self-excluded or set limits. The Company bears no liability for continued activity arising from accounts opened with altered registration details or through the use of additional accounts.
Data, Identity and Compliance
Self-exclusion measures are implemented in accordance with applicable laws and internal policy. Personal data collected to administer these measures will be processed in line with the Privacy Policy and regulatory KYC requirements may apply, including identity verification as part of the process.
Support and Responsible Gambling Resources
If you require assistance or guidance, contact our Support team by email. For individuals seeking independent support, consider appropriate gambling health resources in your jurisdiction. If you are concerned about gambling-related harm, obtain professional help promptly.
General Conditions
Under 18s are strictly prohibited from gambling on Mmk121. Participation in gambling activities is subject to applicable laws and the Terms of Use. By initiating Time-Out or Self-Exclusion, you acknowledge and agree to the procedures described herein and consent to data processing as required for these measures.